Product Data Sheets
- AIO BACnet and Modbus Gateway
Important Product & Policy Changes
| Category | What has changed | Date |
|---|---|---|
| Warranty | Splicing low voltage wires for the thermostats will void the warranty | September 2024 |
| Warranty | The warranty is valid only when the unit is used in accordance with the design specifications of the intended room | August 2024 |
| Refrigerant | R410 will no longer be offered starting in 2025. Any orders needing 410A need to be in by September. | August 2024 |
| Wifi App | Wifi App is an additional $175 one time fee. The Wifi chip will be sent to the customer for installation. | June 2024 |
| Warranty | Warranty on our controllers is two (2) years. | May 2024 |
| Warranty | A labor warranty is provided for purchases of ten (10) units or more | May 2024 |
| Warranty | Extended warranty excludes labor for wall controllers. | May 2024 |
| Warranty | Extended warranty is valid if a documented maintenance plan is not in place prior to installation. | May 2024 |
| Warranty | The warranty is valid with a written letter from Ephoca after the install pictures are reviewed by Ephoca staff and confirm they follow what is required in our self-certification guide |
May 2024 |
| Warranty | 2% attic stock is required to be under warranty | May 2024 |
| Service | New shipment of units for any issue will only take place when an onsite technician is present. | May 2024 |
